Author Archive
Mayor Wars, Who’s the Real Winner
Posted by: | CommentsLooks like the heat is on in New York for a hotly contested race. No, not for Senator or Governor. It is for Mayor but maybe not the mayor your thinking of. It’s the Mayor of Chipotle Mexican Grill between 2nd and 3rd Ave. on Foursquare. The rivalry is big…just watch the video and you’ll see. Even more interesting, it’s a battle between two Foursquare employees.
My question is, who’s getting more play. The “candidates” or Chipotle? Right now the candidates are but there’s a huge opportunity for Chipotle. If they haven’t already got a plan in place to take advantage of this opportunity, they’re missing the boat. One idea, awarding someone for ousting a Mayor. There’s a PR opportunity there to be taken advantage of. Looking forward to seeing who the real winner is in this race and as the battle for Foursquare Mayorships continue…is your business ready?
Facebook Places, How Open Are You?
Posted by: | CommentsLast week Facebook upped the ante on location based social networking with Facebook “Places.” “Places” provides an opportunity to for you to share where you are with your Facebook friends. It’s been less than a week since the launch of this new, fancy tool and after a bit of confusion, like it not working in all cities including LA at launch, friends are starting to share activity. Here’s some tips and thoughts as you do.
- You will need the Facebook app for iPhone. Sorry Android and Blackberry users, apps are on the way.
- You can check in on the newsfeed pages, look for the balloon icon in the upper right, or go to the main screen and the look for the new “Places” icon.
- Depending on how you manage your Facebook friends, for example some use it exclusively for friends and family while others use it as a business outreach tool, it’s important to know that when you share where you are it shares with your entire friend list. They don’t have to be using “Places,” they can just click “Places” from their device and see where you are. This differs from Foursquare in that most users who have set up Foursquare know that they are sharing their location with their friends and, if you’re like me, have been a little more aware of accepting friend requests. Also, Foursquare allows you to just check in without telling anyone or customize who you want to know. “Places” does not.
- You can also tag friends who are with you. This is interesting and has some privacy ramifications. For instance, what if your friend isn’t as open as you about sharing or they might have told someone they were somewhere else and then pop up with you? There’s also no verification from those you’re tagging to confirm. That may have changed but I did it twice last week and it just showed up in my friend’s feed. Read more about how privacy concerns are involved with this.
That said, “Places” is fun if you’re already using tools like Foursquare and are in the habit of telling your Facebook friends via status updates that you are at “X.” Plus it’s kinda neat to check in to “Places” and see who might be at the restaurant, concert or event you’re at.
From my perspective, I’m leaning toward primarily using Foursquare and will also add in the mix “Places” for opportunities that are appropriate and when I don’t mind sharing with my entire Facebook friend list. One thing you won’t see me doing is checking in to my house…that’s private.
Living life and achieving dreams
Posted by: | CommentsFor 12 days coverage of the 2010 Vancouver Winter Olympic Games dominated the news and social media with posts, Tweets, blogs and more about the athletes, the games and the spirit of competition.
Tonight is the Opening Ceremonies for the 2010 Paralympic Winter Games…and coverage has been little to non-existent. But that’s no excuse. If you’re not familiar with the Paralympics or the Paralympians that compete, let me sum it up – living life and achieving their dreams.
I received the following message from the U.S. Olympic Committee today via e-mail and instead of paraphrasing it I’ve decided to include the entire context here.
It’s important for all of us to understand where these athletes come from, their challenges and the amazing sacrifice these individuals made for themselves, their families and our country. And over the next 12 days as they reach for Gold, they need to know that we’re cheering them on. I know I will. I personally wish all the athletes success as they strive to do more than most ever will.
Three stories. One dream.
Dear Ronele,
The Opening Ceremony for the Vancouver 2010 Paralympic Winter Games begins tonight. For Team USA, these games represent years of endurance and anticipation. Let me introduce three Paralympians who share one inspiring dream.
Alexi Salamone. Adopted from the Ukraine after being born with deformed legs as a result of the Chernobyl nuclear disaster, Alexi just wanted to be like other kids. Wrestling and sled hockey made that possible. Now years later, Alexi has been named to his second U.S. Paralympic Team.
Heath Calhoun. After losing both legs while serving in Iraq as a squad leader for the 101st airborne, Heath learned to ski through the Disabled Sports USA Wounded Warrior Project and the Disabled American Veterans Winter Sports Clinic. Paralympic sport became a critical part of his rehabilitation. His three-year-old son now says, “Daddy, you can run with me again.” Heath has been named to the U.S. Paralymic Team and is honored to be the U.S. Flag Bearer for Opening Ceremonies.
Nikko Landerros. A high school wrestler, Nikko and his best friend were hit by a car in 2007. Both boys lost their legs. Shortly after, Nikko toured the Olympic Training Center, visited with Paralympic ambassadors, and was introduced to sled hockey. Today Nikko is a proud member of the 2010 U.S. Paralympic Sled Hockey Team.
Three stories. One dream.
For the next 12 days, your U.S. Paralympic Team will compete for Gold at the Vancouver 2010 Paralympic Winter Games. Please join us in cheering on the extraordinary athletes who make up Team USA!
Charlie Huebner
Chief of Paralympics
United States Olympic Committee
P.S. Thank you to the many who support Paralympic Sports Programs in 114 communities nationwide. Your generosity enables athletes with disabilities to participate in competition and in life.
“How do you keep up on all of this social networking stuff?”
Posted by: | CommentsThis is a question I’ve been asked more than a few times and for those looking to enter the social networking world it’s an important one. After all, we’re all busy enough that adding on additional layers might take away from other priorities…that’s not the goal.
For me personally, becoming a student of social networking means providing value to clients and the community while growing professionally and personally.
So for anyone who has asked that question, here are 20 tips.
1. It’s okay to start with baby steps but the key is getting started.
2. Look at ways to become involved in the conversation.
3. Worrying about making a mistake can paralyze you so don’t over think it.
4. Start with something you know and share that expertise, even if you don’t have any followers.
5. Once you start keep it up.
6. Followers will come as you become consistent.
7. Proficiency will happen the more you do it more.
8. Learn by watching others.
9. Take what you learn and build on it by finding resources designed to perfect your style.
10. Open your mind to the possibilities of each social platform.
11. Audiences are built over time as you open yourself up and offer something of value.
12. Realize it won’t happen overnight.
13. Don’t try to learn everything about all the social channels all at once.
14. Become a student of the social media area you believe provides the most value to your followers.
15. Then take on the next social media area and learn more and so on.
16. When you discover a new platform spend about a ½ signing up and learning about the application.
17. Seek out ways to simplify you post time. For example Tweets can be set up to post directly to Facebook and LinkedIn.
18. Simplifying your monitoring and response time with free services such as TweetDeck and HootSuite.
19. Take online conversations offline. Attend a TweetUp or ask to meet someone in person if you share common interests.
20. Most importantly have fun.
Student Lead Motivation
Posted by: | CommentsNovember 2 marked the first night of the University of Nevada, Reno Extended Studies 4-week class, “Google is Your New Business Card: Building a Valuable Personal Brand,” that I was invited to co-teach. The goal was to equip the participants with the knowledge, tools and resources to begin to develop their personal brand online and the motivation to continue to do so. By November 30 the class wrapped. And while I can’t speak on behalf of the participants and if they found the course valuable, here’s what I walked away with.
Point of entry: Everyone in the course started from different places. Some were quite proficient and for others it was brand new. The ability to communicate the importance of say Twitter versus a Facebook Fan page in a concise and effective manner really pushed me to think of experience beyond my boundaries. It drove me to see it from their position and how these tools could have a direct impact to personal brand and business interests.
Information gathering: The flood of information available online can be overwhelming. However, anyone who is a student of social networking understands the importance of RSS feeds and social bookmarking to be efficient with their time. Without these two resources there’s no way I would be able to recite a fact, remember a case study or provide examples during the class.
Validation: We all want validation that we’re doing something right but social networking is a different ball game. There is no right or wrong way. It’s about maximizing the socials sites to provide the value you need based on your vision statement and goals.
Learn from anyone: The neatest thing about social networking is that everyone is learning at different speeds and anyone can find new feature or an easier way to do something. This is especially true for newbies who have an incredible knack for finding new tricks.
Interaction feeds knowledge: My personal quest for learning more was enhanced greatly throughout the course. Questions and the personal desire of the individual participants drove me to not only find answers but be active in the process.
My thanks go to Dr. Bret Simmons for inviting me to co-present and the students for their active participation that motivated me to learn and do more.
Mastering RSS Feeds the Easy Way
Posted by: | CommentsAsk a Web designer to explain RSS feeds and you just might leave more confused…at least that’s what happened to me when asked. What seemed like a simple question became quickly convoluted left me thinking, “Really? It didn’t seem like it’s that complicated.”
Enter RSS in Plain English.
I can’t thank enough the Plain English videos for simplifying RSS feeds and really bringing home why everyone should have a reader and subscribe. After viewing this video I was motivated (and excited) to see the power of RSS and how I could really focus the information I receive.
If you’re still wondering what an RSS feed is, then watch the video. It will change the way you receive information and you’ll find your capacity to learn more enhanced greatly.
New UNR Extended Studies Course Focuses on Personal Branding
Posted by: | CommentsIf Google is your new business card, then managing your personal brand online is critical. The University of Nevada, Reno Extended Studies Program offers a new course this November designed to assist students with hands-on techniques to build the online presence needed to remain competitive in today’s economy. “Google is Your New Business Card: Building a Valuable Personal Brand” is led by social networking, branding and entrepreneurship experts Bret L. Simmons, Ph.D., assistant professor at the University of Nevada, Reno, and Ronele Klingensmith, president of RKPR Inc. The 10-hour, four-session class assists students in discovering their personal brand and how to develop valuable content around that brand.
“With Google being a 21st-century electronic business card, it communicates one’s personal brand to the world–with a click of a mouse anyone can learn about you,” said Simmons. “Combine that with today’s intensely competitive business environment, and it’s even more essential to actively control what is being said about the value of someone’s unique skill set. You can control your brand and that’s what this course is about.”
Through hands-on coaching from social-media experts, students will learn how social-media tools correlate, as well as the most effective ways to use the tools discovered to create a personal brand. It will also go beyond traditional social networking sites such as LinkedIn, Facebook and static websites to demonstrate how to create and operate a dynamic blog and develop a presence on Twitter the right way.
Klingensmith founded RKPR Inc. in 2002 to provide clients with innovative communications strategies. With her 17 years of communications experience, Klingensmith offers a broad range of expertise with a variety of clients in various industries with strong emphasis on travel and tourism, focusing on the integration of social networking, new media and integrated communications. She holds a Bachelor of Arts in journalism from the University of Nevada, Reno and received her Accredited in Public Relations (APR) certification in 2003 from the Public Relations Society of America (PRSA).
Simmons teaches classes in organizational behavior, entrepreneurial psychology and research methods at the University of Nevada, Reno. His research currently focuses on positive organizational behavior and employee performance. In addition to academic publications, his research has been featured in articles by US News & World Report and USA Today.
Class dates for “Google Is Your New Business Card” are November 2 and 9 from 6 to 9 p.m. and November 16 and 30 from 6 to 8 p.m. Registration is required for the course, for information visit online or call the Extended Studies office at 775-784-4046.
Branding is so much more than a tagline
Posted by: | CommentsThese are my thoughts on the numerous postings and articles about the RSCVA’s new campaign. It was written before the presentation to the RSCVA Board on Sept. 24.
In the course of full disclosure, I personally have not been involved in the new branding initiative. However, I did work with the RSCVA for close to eight years as part of promoting the area as America’s Adventure Place. Over the last few weeks, I’ve attended two presentations from the RSCVA team about the effort. Here’s my two cents…take it for what it’s worth.
First the research is solid. 11,000 surveys say loud and clear that Reno is misunderstood. More research showed why people actually come here. Surprise, they come here because we aren’t afraid to be who we are and for the same reasons we call it home. Eleven years of declining visitation means our challenges started way before America’s Adventure Place campaign. But that’s not the issue here and the merits for or against that could be debated as well but as of today, that would be living in the past.
The RSCVA started this process with an RFP–3 local firms and 3 out-of-market firms were selected to present. Mortar, the winning agency based in San Francisco, told our tourism decision makers things they didn’t want to hear but needed to. We needed someone from our primary visitor market to be straight with us. Even more importantly, they “are” our visitors residing in our primary drive market. As the owner of a PR firm, I’m saddened to hear so many people say that the RSCVA shouldn’t have gone out of market because of the talent here. True, we have exceptionally, talented individuals right in our backyard that are noted experts in their respective fields. But I’m also hazarding a guess that they have clients outside the Reno Tahoe area…I know we do. And if they don’t, what’s stopping them?
The tagline hasn’t been announced by the RSCVA, but was instead leaked to the media and since then there’s been speculation on the merits of the entire campaign. To judge the success of the entire campaign by a tagline doesn’t even make sense. RSCVA said they entered the process without ever thinking the tagline would change. But the results and feedback were pointing in a new direction. Seeing the interviews of individual’s perceptions of our area is at times funny but more so eye-opening and at the same time unbelievable. Where we went wrong doesn’t matter. What does is how to get back on track. Comparing Reno against Vegas isn’t even a fair way to begin. Comparisons are always difficult. You end up comparing your greatest weakness with someone else’s strength. We needed to own our uniqueness, be honest with ourselves and, as I’ve heard the RSCVA say, quit apologizing for who we are.
With the current economic situation, there’s no better time than now to take an inward look at ourselves, and critically, so that we can be up and running when times are good. Sitting on the sidelines, whining and waiting for the good times is too late. RSCVA is funded by hotel room taxes and the dollars spent to date needs to be looked at as an investment. It’s a small price that could be easily recouped after 30 sold out lodging nights…give or take. Those sold out nights translate to more than just room tax dollars. It means food, drink, entertainment, gaming, gas, etc. Talk about a positive impact.
As far as all this speculation on if the tagline is good or bad and what the ads look like, it’s all premature. Branding is not a tagline, new logo or advertisement. It’s so much more. From the responses I’ve been reading to the articles and editorials, it’s all being done without the benefit of seeing the complete picture. It’s shiny object syndrome at its finest.
Is this campaign it? I don’t know and we won’t know for some time. But I’m willing to give it time and see where it leads. Personally, I’m ecstatic that the RSCVA is doing something instead of sitting around and waiting. If they were, I’m sure they’d be criticized for playing it safe and not reacting.
Reno’s A Buzz with AceBall
Posted by: | CommentsAs a native Nevadan I’ve seen a lot of changes in northern Nevada and I’ve heard lots of talk about things that were coming or going to happen that never did. But hey, that happens everywhere. But today is a new day and today I’m feeling jazzed for something that I was excited about but never thought I would be THIS excited about – Reno Ace’s baseball.
Downtown Reno is buzzing, really buzzing with excitement. I captured these photos while coming back from a meeting this afternoon (one day before the first game) and saw the businesses around the stadium preparing to greet the baseball fans. Signs are being hung, windows polished, specials posted and even a side of a building is painted. It’s an infectious excitement!





And that’s what the Reno Ace’s was supposed to do. We’ve worked with clients in travel and tourism for many years and during that time we’ve been privileged to work on the opening of the Truckee River Whitewater Park in downtown Reno as well as several other national events. I can honestly say that I’ve never seen this kind of support and it’s about time.
Today, the fence is down around the $50 million stadium and it’s bringing with it a true “build it and they will come” mentality.
The home opener is tomorrow and I know that those lucky folks attending the game are in for a real treat.
Go Ace’s…looking forward to seeing you on the field!
We’ve all seen Tweets that use the phrases, “OMG,” “totally,” and of course, “!” used as punctuation throughout. Even better are the multiple “!!!!!”











