Archive for Engaging
At our agency, we generally have the rule to respond rather than ignore any post. As long as the post does not violate Facebook or other social policies it is not removed and we tend to respond even if we are still looking into an issue. Sometimes the response may be as simple as, “Thanks for your feedback, we will definitely look into that and get back to you as soon as possible.”
Overall, when responding it’s very important to remember that managing social media feedback is all about providing excellent customer service and applying the “golden rule”.
10 Ways to Deal with Upset Customers Using Social Media
Okay, I have to admit that when I first starting drafting this I Googled “creating content” and found an article titled, “21 Ways to Create Compelling Content When You Don’t Have a Clue.”
The first tip, “Steal content and ideas. If you’re flat-out exhausted and out of ideas, then get them from somebody else — either content, or ideas, or both.” Huh, I said, “Well, I guess I’m on the right track.”
However to make it mine, I really wanted to own it. So the following are my top 5 tips for creating content.
- Relax.
- Be curious.
- Go to your reader.
- Coffee with someone in your same profession.
- Go to Facebook and Twitter.
Don’t feel pressured to find the perfect article, resource or original idea. If it’s your idea, it’s already uniquely yours. Have you ever had a difficult time recalling someone’s name or that restaurant you love at the precise moment you needed it? Yet a few hours later out of the blue, you snap your fingers and say, “I got it!” That’s because your mind continues to work for you, even though you’ve moved on. The same thing with creating content. I find the more I pressure myself to find that idea, it doesn’t happen. Ideas typically don’t come on demand. However, much like this post, the ideas came to me after I determined this was my topic and I stepped away from it. So pick up a book, go for a walk, watch a movie or just grab a coffee and people watch. The ideas will start flooding in.
We’ve all seen those unique ads or videos show up in our friend’s feed on Facebook. Or you’ve seen an interview or commercial on TV and it piqued your interest. If you find one that’s interesting, click on it and then go deeper. For instance, I was watching an interview on NBC’s Rock Center with the creators of the viral videos, “Sh*t Girls Say.” The two creators have become Internet sensations with three videos. Well, I’d only seen one so I decided to check out the series while the interview was taking place. Not only did the videos make me laugh out loud, they gave me an idea. You see, the reason the videos are successful is because women can relate to it and men know someone like that. It crosses all boundaries. From there I became curious about why that is and after a few videos learned more about a topic that I haven’t even thought of and now have increased my knowledge and feed the content machine. You’ve got to be willing to go the next step and be curious. I swear if I was a cat I would have gone through my nine lives by now.
If you don’t have a reader, then the first thing to do is set one up. I’m a big skimmer (which also means I probably miss more than I catch, but I’m okay with that) so I can quickly search out titles or topics and determine if I want more. I usually always find the one gem that makes it worth it. There’s a wealth of information out there so go out and get it. After reading a handful of posts, you’ll feel energized and ready to tackle your project.
As a public relations professional, I’ve learned that there’s no point in explaining what I do to my family and friends. Typically after such an explanation, the first question is, “so who have you done ads for?” I just hope that at that point my eyes aren’t visibly rolling. However having coffee with someone in your same profession can be very empowering. We understand what we’re up against. We understand wins. We can talk about industry trends and how we’re using it. We can talk about our crazy days and all the caffeine we need to make it through it. And we can talk about what we do for fun. Typically following such a discussion, I walk away feeling energized and with a handful of new ideas…and that leads to more. See number two above.
With the greatest crowdsourcing at your fingertips, why not? What’s interesting is that during the day, there are groups of topics that rise to the top. Much like conversations, the hot topics get the most attention. For instance, check out Twitter trends and then click on topics that might interest you. Skim and find other topics or individuals that look interesting and then click, click and click. Before you know it, you’ll find something that has sparked your creative juices. With the new Facebook feed it’s easy to see what topics everyone is talking about because it groups similar topics together. Today in Reno-Tahoe for instance, the main topic was snow and the coming series of storms with everyone either playing in it or excited for more. It gave me an idea for a new client blog, “online excitement builds on prospect of more snow.”
I hope you’ve found these tips helpful. And if all else fails, steal it…figuratively, of course.
Major winter snowfalls in what’s being called “Snowvember” coupled with the opening of ski resorts around the region have led to a lot of fun on the social sites for the North Lake Tahoe Marketing Cooperative. North Lake Tahoe’s Facebook has become a place where fans can see and share winter snow photos of Tahoe when the news trucks just can’t make it through the snow to cover the story. And on Noth Tahoe’s Twitter snow totals and updates from ski resorts are creating an avalanche of replies and retweets.
Success with the coop’s social networks, which also include a blog, Flickr and YouTube, has led to homepage integration of the feeds in the website redesign. RKPR and the coop, which works to encourage visits to North Lake Tahoe year-round, launched the social presence nearly two years ago and we continue to enjoy interacting with fans and followers. Get involved with the North Tahoe conversation by joining the networks.
This is a question I’ve been asked more than a few times and for those looking to enter the social networking world it’s an important one. After all, we’re all busy enough that adding on additional layers might take away from other priorities…that’s not the goal.
For me personally, becoming a student of social networking means providing value to clients and the community while growing professionally and personally.
So for anyone who has asked that question, here are 20 tips.
1. It’s okay to start with baby steps but the key is getting started.
2. Look at ways to become involved in the conversation.
3. Worrying about making a mistake can paralyze you so don’t over think it.
4. Start with something you know and share that expertise, even if you don’t have any followers.
5. Once you start keep it up.
6. Followers will come as you become consistent.
7. Proficiency will happen the more you do it more.
8. Learn by watching others.
9. Take what you learn and build on it by finding resources designed to perfect your style.
10. Open your mind to the possibilities of each social platform.
11. Audiences are built over time as you open yourself up and offer something of value.
12. Realize it won’t happen overnight.
13. Don’t try to learn everything about all the social channels all at once.
14. Become a student of the social media area you believe provides the most value to your followers.
15. Then take on the next social media area and learn more and so on.
16. When you discover a new platform spend about a ½ signing up and learning about the application.
17. Seek out ways to simplify you post time. For example Tweets can be set up to post directly to Facebook and LinkedIn.
18. Simplifying your monitoring and response time with free services such as TweetDeck and HootSuite.
19. Take online conversations offline. Attend a TweetUp or ask to meet someone in person if you share common interests.
20. Most importantly have fun.
November 2 marked the first night of the University of Nevada, Reno Extended Studies 4-week class, “Google is Your New Business Card: Building a Valuable Personal Brand,” that I was invited to co-teach. The goal was to equip the participants with the knowledge, tools and resources to begin to develop their personal brand online and the motivation to continue to do so. By November 30 the class wrapped. And while I can’t speak on behalf of the participants and if they found the course valuable, here’s what I walked away with.
Point of entry: Everyone in the course started from different places. Some were quite proficient and for others it was brand new. The ability to communicate the importance of say Twitter versus a Facebook Fan page in a concise and effective manner really pushed me to think of experience beyond my boundaries. It drove me to see it from their position and how these tools could have a direct impact to personal brand and business interests.
Information gathering: The flood of information available online can be overwhelming. However, anyone who is a student of social networking understands the importance of RSS feeds and social bookmarking to be efficient with their time. Without these two resources there’s no way I would be able to recite a fact, remember a case study or provide examples during the class.
Validation: We all want validation that we’re doing something right but social networking is a different ball game. There is no right or wrong way. It’s about maximizing the socials sites to provide the value you need based on your vision statement and goals.
Learn from anyone: The neatest thing about social networking is that everyone is learning at different speeds and anyone can find new feature or an easier way to do something. This is especially true for newbies who have an incredible knack for finding new tricks.
Interaction feeds knowledge: My personal quest for learning more was enhanced greatly throughout the course. Questions and the personal desire of the individual participants drove me to not only find answers but be active in the process.
My thanks go to Dr. Bret Simmons for inviting me to co-present and the students for their active participation that motivated me to learn and do more.
If Google is your new business card, then managing your personal brand online is critical. The University of Nevada, Reno Extended Studies Program offers a new course this November designed to assist students with hands-on techniques to build the online presence needed to remain competitive in today’s economy. “Google is Your New Business Card: Building a Valuable Personal Brand” is led by social networking, branding and entrepreneurship experts Bret L. Simmons, Ph.D., assistant professor at the University of Nevada, Reno, and Ronele Klingensmith, president of RKPR Inc. The 10-hour, four-session class assists students in discovering their personal brand and how to develop valuable content around that brand.
“With Google being a 21st-century electronic business card, it communicates one’s personal brand to the world–with a click of a mouse anyone can learn about you,” said Simmons. “Combine that with today’s intensely competitive business environment, and it’s even more essential to actively control what is being said about the value of someone’s unique skill set. You can control your brand and that’s what this course is about.”
Through hands-on coaching from social-media experts, students will learn how social-media tools correlate, as well as the most effective ways to use the tools discovered to create a personal brand. It will also go beyond traditional social networking sites such as LinkedIn, Facebook and static websites to demonstrate how to create and operate a dynamic blog and develop a presence on Twitter the right way.
Klingensmith founded RKPR Inc. in 2002 to provide clients with innovative communications strategies. With her 17 years of communications experience, Klingensmith offers a broad range of expertise with a variety of clients in various industries with strong emphasis on travel and tourism, focusing on the integration of social networking, new media and integrated communications. She holds a Bachelor of Arts in journalism from the University of Nevada, Reno and received her Accredited in Public Relations (APR) certification in 2003 from the Public Relations Society of America (PRSA).
Simmons teaches classes in organizational behavior, entrepreneurial psychology and research methods at the University of Nevada, Reno. His research currently focuses on positive organizational behavior and employee performance. In addition to academic publications, his research has been featured in articles by US News & World Report and USA Today.
Class dates for “Google Is Your New Business Card” are November 2 and 9 from 6 to 9 p.m. and November 16 and 30 from 6 to 8 p.m. Registration is required for the course, for information visit online or call the Extended Studies office at 775-784-4046.
As a native Nevadan I’ve seen a lot of changes in northern Nevada and I’ve heard lots of talk about things that were coming or going to happen that never did. But hey, that happens everywhere. But today is a new day and today I’m feeling jazzed for something that I was excited about but never thought I would be THIS excited about – Reno Ace’s baseball.
Downtown Reno is buzzing, really buzzing with excitement. I captured these photos while coming back from a meeting this afternoon (one day before the first game) and saw the businesses around the stadium preparing to greet the baseball fans. Signs are being hung, windows polished, specials posted and even a side of a building is painted. It’s an infectious excitement!





And that’s what the Reno Ace’s was supposed to do. We’ve worked with clients in travel and tourism for many years and during that time we’ve been privileged to work on the opening of the Truckee River Whitewater Park in downtown Reno as well as several other national events. I can honestly say that I’ve never seen this kind of support and it’s about time.
Today, the fence is down around the $50 million stadium and it’s bringing with it a true “build it and they will come” mentality.
The home opener is tomorrow and I know that those lucky folks attending the game are in for a real treat.
Go Ace’s…looking forward to seeing you on the field!
My husband always says there’s a reason why so many people want to be in public relations and marketing: because it’s fun. And that’s true if you wind up working on clients that you enjoy. Just today I got to research restaurants and summer activities at ski resorts – the former for planning a media visit and the latter for pitching a writer. I listen to music and surf YouTube so I can enrich blog posts and understand what I’m writing about in event releases. This week I’m even heading to Reno eNVy to film their t-shirt making process for a client so we can post it to the blog. How cool is that?
Don’t get me wrong there are days when it’s really tough. We can put in long hours nitpicking every last detail of a 25-person, 5-day tour of Reno-Tahoe. We wake up at the crack of dawn to drive artists to a TV station for interviews. We get back press releases that we’ve slaved over with so many edits a re-write is often the only option. And yes, the media do ignore us sometimes. But if you weigh all of these things against all of the fun things we also get to do, they’re really not that bad. Secretly, I even like those early morning TV interviews!
When it comes to connecting with audiences, removing the barriers (seen or unseen) goes a long way. This video showing “Just Another Pilot” is layered with life lessons. In the end, communication is about being authentic.
Like proud parents, there’s nothing better than seeing your team aspire to do great things for each other, the clients we represent and in turn expand their world. It’s become quite apparent to us that our motto as an agency is to engage. To engage our audiences to respond to our clients messages, products and/or services. To engage our clients to think beyond traditional public relations tools and tactics. To engage actively in social communications. To engage each other to do and be more.
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Recent Posts
- Dealing with Social Media Feedback
- Public relations is just schmoozing and spin, right?
- National satellite radio and TV tour proves golden for Reno-Tahoe
- Food “Truck” and Fashion
- Touchdown for Twitter
- 5 Tips for Creating Content When You’re Stuck
- Oh, blog where have you been?
- RKPR Inc. WANTS YOU
- Dealing with Geosocial
- Snowvember in North Lake Tahoe
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